Understanding fees for refunded payments

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At Aibuker we strive to make sure all your payments are safe and secure, which is why we have partnered with Stripe and Paypal. At the time you make the payment of the reservation of your experience through your credit card a small percentage is taken by Stripe/Paypal to finance the correct functioning of its operations, so Stripe’s/Paypal's fees on the original payment will not be returned in case of a refund.

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A large portion of the underlying cost of payment processing is driven by fees assessed by banks and payment networks (like Visa and Mastercard). These networks set rules about which fees apply for refunded payments, and in many cases, banks and card networks keep the entire upfront cost of a refunded transaction. For some regions and payment types, refunded payments also incur additional fees.

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We aim to make our pricing simple and transparent, and Stripe's/Paypal's standard fees include access to a variety of features like fraud protection, reporting, and other tools for managing your payments. To address these underlying payment processing costs and continue providing these services as part of our standard pricing, Stripe/Paypal does not return its fees when a payment is refunded.

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For the reasons set out above at the time of cancellation you will receive a partial refund of the 95 % of the total value of the down payment you made. You will see your refund as a credit approximately 5-10 business days after the date when you requested it, depending upon the bank.