Taxco & Cuernavaca city

Cancellation Policy

For a 95% refund, cancel at least 7 days before the experience is scheduled to start or within 24 hours of purchase. Rescheduling You can reschedule the date or time of your experience (or add or remove guests) within 24 hours of booking, and up to 72 hours before the experience is scheduled to start. If you reschedule an experience, the cancellation policy is based on the original purchase time and original start date of the experience. Cancellations due to weather If the weather creates a safety concern, either before or during the experience, we may cancel the experience. If this happens, you will be fully refunded. Cancellations due to an emergency Refer to the extenuating circumstances policy if you need to cancel due to an emergency. We may ask you to provide documentation.

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